Virgin Cellular says it has restored providers to clients throughout the UK who had been struggling to make calls, ship textual content messages and use cell information.
Virgin Cellular mentioned it might compensate clients for the issue which it mentioned was attributable to a “technical difficulty”.
Complaints started coming in on Tuesday morning in London, the Midlands, the North West, Bristol and Scotland.
Prospects vented their fury on Twitter, with some complaining that they had been left in the dead of night.
In a press release Virgin Cellular mentioned: “We apologise for the disruption and inconvenience a few of our Virgin Cellular clients have skilled in the present day. This was attributable to a technical difficulty which we have now resolved.
“We shall be compensating our clients for the lack of service and can allow them to know the main points shortly.”
It didn’t disclose the variety of affected clients.
In keeping with Downdetector, which tracks mentions of cell outages on social media, complaints started en masse at round 11:00 BST on Tuesday.
It mentioned most feedback had been about cell phone providers, adopted by cell web. A minority talked about points with their Virgin cable web providers.
One buyer tweeted: “@virginmedia why are you posting trivial polls and advertisements in your web site, however nothing concerning the mass outage on mobiles? Extremely irritating and really poor comms.”
One other mentioned: “I am a full-time carer for my disabled mom. We’re each on Virgin Cellular. You have crippled my day with this outage.”
In keeping with Ofcom, the extent of satisfaction with cell suppliers is usually excessive throughout the UK.
Nevertheless, in accordance with its most up-to-date customer satisfaction survey, Virgin Cellular is essentially the most complained about of the foremost telecoms corporations.
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